Frequently Asked Questions

Our headstones are made from 100% pure quality granite. We never use marble or other materials that degrade over time. All of our granite headstones are guaranteed for life, including laser-engraved photos, lettering and artwork.

Call to your cemetery and ask the following questions:

• What headstone size do you require for my particular plot?
• Is there any paperwork I need to fill out and email/fax to you from my monument company?
• Do you install the headstone, or does a local installer?
• Are there any costs I need to pay before you receive my headstone?”

We offer the most popular headstone sizes commonly required by cemeteries nationwide. If your cemetery has specific size requirements not listed on our website, we can accommodate any headstone type or size. For an immediate price quote on a specialty headstone, please contact our Memorial Specialists via email, phone or live chat.

Yes, we offer free laser-engraved photos please note that the final result depends on the quality of the image provided. Ideally, a 300 DPI (Dots Per Inch) photo is best. If the photo provided during the order does not meet the requirements our customer service representative will get in touch wit you.

Yes, after receiving your order, our graphic design team will create a layout proof that closely resembles the design you created using our “Design Tool.” You will receive this proof via email for your review. Before production begins, you must confirm that the proof is correct. If you need any minor adjustments or revisions, simply reply to the email with your requests. We will make the adjustments and send you a revised draft for approval. It’s that easy.

Our design team has created an online customization process that will eliminate human error and ensure the memorial will look exactly how the customer has designed it. If you don’t see a design that you like please contact us via chat or by email and one of our designers will work with you to design a custom design that you are happy with.

To prevent customers from accidentally selecting a font size that wouldn’t display well when engraved on granite, we have made font size adjustments inaccessible. Our system dynamically adjusts font sizes to ensure the text fits properly. If the font is too small, the letters may become distorted; if it’s too large, it may look disproportionate or not fit the monument. Our design team has carefully selected the optimal font sizes to guarantee that the final product will be both legible and visually appealing.

Shipping, engraving and packaging. Installation and GST are NOT included.

No, it is not. We deliver with tailgate drop off using various trucking carriers. The carrier will call prior to delivery to ensure you’re available to receive the monument. You are responsible to coordinate installation on your own. Check with the cemetery to ensure they allow you to install the monument or if a monument company is provided. Granite is heavy, so plan accordingly.

1. Click on text you want to edit a text editor menu will open where you will be able to edit text and change the font style.
2. Click on the add photo/graphic an image upload menu will open where you will be able to upload your own image from your computer, social media (Facebook / Instagram) or select one of many images we have on our image library.

Added inscriptions are a common practice in the monument industry and are typically done onsite at the cemetery. Contact a local monument company to help you.

If you notice that the name you’re entering isn’t fitting, contact our design staff and we’ll be happy to work with you to find a custom font that will allow your name to fit on the headstone.

Shipping charges are included in our monument price, we can ship to most locations that have GPS coordinates, however additional shipping charges may apply. A customer service representative will be in contact after your order is placed. If the shipping charges are too high then you can cancel your order.

We can ship your headstone anywhere in the world. The most common delivery location is your local cemetery, and we are happy to help coordinate this. All orders within the contiguous US and Canada include free shipping via UPS, FedEx, USPS, or LTL commercial freight for larger headstones. All orders are fully insured against any damage during shipping.

Most orders ship within 2 weeks after your order is paid for and you approve the emailed layout proof. We ship faster than anyone else at no extra charge. Please note, we do not guarantee shipment or delivery dates. We also offer rush processing for 1-week production at an extra cost, plus any expedited delivery fees.

We have expert staff ready to handle any questions regarding your headstone order and cemetery requirements. While we do not sell installation services, we can assist you in coordinating with an installer, whether it’s the cemetery or a local provider. We work with cemeteries across all provinces \ states and in cities both large and small.

We insure all shipments of headstones for 100% of the price you paid and will gladly replace your headstone should any damage or loss occur during transit. No questions asked please see our Refunds Policy section for more information.