Customer Service
Our Customer Service Hours:
Live Chat & Email Support
Monday-Sunday 9am-5pm EST
Email: [email protected]
Phone Support
Monday-Friday 9am-5pm EST
Phone: +1 833-957-1325
Frequently Asked Questions
Shipping and Delivery
I live in a remote location, will you ship there and are there extra charges?
Shipping charges are included in our monument price, we can ship to most locations that have GPS coordinates, however additional shipping charges may apply. A customer service representative will be in contact after your order is placed. If the shipping charges are too high then you can cancel your order.
Where should my headstone be shipped to?
We can ship your headstone anywhere in the world. The most common delivery location is your local cemetery, and we are happy to help coordinate this. All orders within the contiguous US and Canada include free shipping via UPS, FedEx, USPS, or LTL commercial freight for larger headstones. All orders are fully insured against any damage during shipping.
How soon will I get my headstone?
Most orders ship within 2 weeks after your order is paid for and you approve the emailed layout proof. We ship faster than anyone else at no extra charge. Please note, we do not guarantee shipment or delivery dates. We also offer rush processing for 1-week production at an extra cost, plus any expedited delivery fees.
Are you able to help coordinate delivery & installation with my cemetery?
We have expert staff ready to handle any questions regarding your headstone order and cemetery requirements. While we do not sell installation services, we can assist you in coordinating with an installer, whether it’s the cemetery or a local provider. We work with cemeteries across all provinces \ states and in cities both large and small.
What happens if my headstone is damaged or lost in transit?
We insure all shipments of headstones for 100% of the price you paid and will gladly replace your headstone should any damage or loss occur during transit. No questions asked please see our Refunds Policy section for more information.